Frequently Asked Questions
Everything you need to know about shopping at Mondaine Europe.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
How long does shipping take within Europe?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for delivery within 1-2 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please visit our returns portal to initiate a request and receive a prepaid shipping label.
Do your products come with a warranty?
Yes, all Mondaine products are covered by a 2-year international warranty against manufacturing defects from the date of purchase.
Can I track my order once it has been shipped?
Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery progress in real-time.
Are your products sustainably sourced?
Mondaine is committed to sustainability. Many of our products feature eco-friendly materials, such as vegan grape leather straps and recycled steel, produced in our solar-powered factory.